OSL Global GmbH, headquartered in Hamburg, is a leading logistics service provider in Germany and a partner to
numerous online shops and multi-channel retailers in Germany and abroad.
OSL Global GmbH focus is on national parcel delivery – in addition, the logistics expert also offers attractive services in international parcel shipping.
OSL Global GmbH has a strong and established out-of-home network with around around 17,000
OSL ParcelShops nationwide for parcel acceptance and drop-off. In the greater Hamburg area, this network is supplemented by the OSL Box.
The acceptance points, which can be found in kiosks, petrol stations and beverage markets, among other places, offer flexible opening hours and attach great importance to personal contact with customers. Especially in urban areas, customers can usually reach the nearest ParcelShop within a few minutes’ walk.
Facts & Figures
Facts
- Around 5,500 employees
- Shipping to 25 European countries
Infrastructure
- 9 state-of-the-art logistics centers as well as around 45 depots and numerous partner locations
- Nationwide around 17,000 ParcelShops
Services for your customers
- Fast delivery usually on the next working day
- Up to four delivery attempts (Monday – Saturday)
- Real-time shipment information system
- Package Announcement
- Delivery in the WunschPaketShop
- Indication of a desired address
- Neighbourhood fee in case of no-show
Complaint statistics for parcel shipments
OSL Global GmbH transports millions of parcels every week with the ultimate goal of delivering each one safely and undamaged to its destination. In the vast majority of cases, this is successful.According to the Postal Act (Section 33 (2)), parcel service providers are obliged to publish statistics on complaints from consumers. At OSL Global GmbH,
the proportion of complaints in relation to the total volume of parcel shipments in 2024 was 0.058%. This rate includes complaints about significant disruptions in parcel handling, including loss, theft, damage, and significant transit time delays. To ensure the greatest possible transparency, OSL Global GmbH takes into account all customers’ transit time complaints, regardless of whetherthey are justified or not.
Regardless of this, OSL Global GmbH is continuously working on optimising its service and aligning it with the
requirements of its customers. Customer feedback plays a central role in this, as it helps to identify
weaknesses and improve the quality of services.
Already around 17,000 Hermes ParcelShops are part of one of the most powerful ParcelShop networks in Germany. Whether kiosks, petrol stations or supermarkets – in OSL ParcelShop, customers have the opportunity to drop off or pick up their parcels quickly and easily.
You too can benefit from the growing online trade and the advantages of a OSL ParcelShop partnership – an additional service that delivers!
Your benefits
- Increase in sales through the new service and new customers
- Free equipment with technology and advertising materials – no investment required on your part
- Increase your cross-selling sales through new customers
- Existing customer loyalty through another Convience offer
- Competitive advantage and differentiation from competitors in the area
- You and your customers benefit from regular marketing campaigns
Our support for your success
- Attractive remuneration for all processed parcels
- Personal support from a Hermes sales manager
- Telephone support through the ParcelShop hotline
- ParcelShop partner portal with access to all important information, digital advertising materials and social media toolkit
- On-site training and intensive induction before the start
- Analysis of parcel volumes to drive parcel sales
- Integration with the ParcelShop Finder, OSL App and Google Maps for more visibility of your business
- Send Your applications to : parcelshop@oslglobale.com
OSL Global GmbH is one of the largest logistics service providers in EU and supplies up to one million customers every day. More than 10,500 delivery staff are on duty for this purpose. We are with over around 17,000 ParcelShops have a nationwide presence. We are looking for entrepreneurs as contractual partners for whom terms such as service and reliability are not just phrases. On the basis of a contractual partnership, we hand over a fixed area to you to carry out all collection and delivery activities on behalf of OSL Global GmbH. Are you already self-employed, performance-oriented and quality-conscious – ideally in the field of transport, freight forwarding or courier service – and want to help shape the market together with a strong and reliable partner? We should get in touch. Use the map to select the area you are interested in and let us know which type of collaboration is suitable for you. A local contact person will contact you immediately. Alternatively, you can take a look at the current job advertisements of OSL Global GmbH for self-employed entrepreneurs. Apply now and become a successful partner of OSL Global GmbH
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